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Privacy Policy.

PalmTree Home Loans Pty Ltd – Privacy Policy

ABN 13 646 253 054 | Australian Credit Licence 551031


1. Our Commitment to Your Privacy

We take your privacy seriously. Our team and representatives follow strict privacy guidelines based on the Privacy Act 1988.

2. What This Policy Covers

This policy explains how we collect, use, store, and share your personal information when you deal with us or visit our website.

3. What We Collect

We may collect details such as your name, contact info, job history, financial details, ID documents, and other personal data needed to provide credit services. We may also collect info if you apply to work with or for us.

4. How We Collect It

Most information comes directly from you, but we may also collect it from third parties like your accountant, employer, or credit reporting bodies – with your permission.

5. Sensitive Info

We only collect sensitive information (e.g., health or racial background) if you agree and it’s necessary for our services.

6. Unsolicited Info

If we receive info we didn’t ask for and don’t need, we’ll delete or de-identify it if appropriate.

7. Dealing Anonymously

You can choose not to share personal details when making general enquiries.

8. How We Use Your Info

We use your data to:

  • Give loan advice or help with applications
  • Verify your identity
  • Offer related services or send updates (you can opt out of marketing)

9. Who We Share It With

We may share your information with:

  • Our staff and representatives
  • Lenders, aggregators, and insurers
  • Your legal or financial advisors
  • Service providers like IT or compliance firms
  • Government or legal authorities (when required)
  • Third parties you allow us to contact

10. Overseas Disclosure

Some of our support services may be located overseas. Contact us for details.

11. Keeping Your Info Accurate

We aim to keep your details up to date. Let us know if anything changes.

12. Protecting Your Info

We store data securely and use physical, digital, and procedural safeguards. We also use cloud services, which may be based outside Australia.

13. Online Privacy

Our website uses security features and may use cookies to enhance your experience. Links to other websites are not covered by our policy.

14. Accessing Your Info

You can request access to your personal info. In rare cases, we might refuse (e.g., legal restrictions). We’ll tell you why and may charge a small fee if the request is complex.

15. Data Breaches

If your data is exposed in a breach likely to cause harm, we’ll notify you and the Office of the Australian Information Commissioner.

16. Complaints

Contact our Privacy Officer to raise concerns. If you’re not happy with the outcome, you can contact:

17. Updates

This policy may change. Check our website for the latest version or contact us for a copy.

Contact Us

Privacy Officer

Chadstone Tower 1, Level 8, 1341 Dandenong Road, Chadstone VIC 3148

📞 0431 480 294 | ✉️ [email protected]

🌐 www.palmtreehomeloans.com.au